kitajitu Platform Privacy Notice

This page describes what we collect when you use kitajitu and how we keep that data protected. We at kitajitu collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to third parties, and we do not share it except where required by law or to process your transactions.

Our privacy practices comply with applicable data protection standards. We encrypt sensitive information, segregate account balances, and maintain secure servers. Your data is stored securely, and you have the right to request access, correction, or deletion of your personal information at any time.

This notice explains what data we collect, how we use it, who we share it with, and what rights you have.

What Data We Collect on kitajitu

We at kitajitu collect the following information when you register and use our platform:

• Account information: email address, phone number, full name, date of birth, and residential address.
• Identity verification: government-issued ID number, passport details, or national ID card information (collected only when required for KYC).
• Payment information: payment method details (e-wallet account, bank account number) linked to your kitajitu account. We do not store full credit card numbers or sensitive payment credentials.
• Transaction history: all deposits, withdrawals, bets, and game results associated with your account.
• Device and usage data: IP address, browser type, device type, and pages visited on kitajitu.
• Support communications: messages you send to our support team in English or Indonesian.

We collect this information only to operate kitajitu, process your transactions, verify your identity, prevent fraud, and provide customer support. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on kitajitu

We at kitajitu use your data for the following purposes:

• Account management: creating and maintaining your kitajitu account, processing deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
• Identity verification: verifying your identity for KYC compliance and fraud prevention.
• Game operations: recording your bets, game results, and account balance on our live-dealer tables, sportsbook, slots, and esports markets.
• Customer support: responding to your inquiries in English or Indonesian, resolving disputes, and assisting with account issues.
• Fraud prevention: detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Legal compliance: complying with applicable laws, regulations, and court orders.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties.

Third-Party Processors and Data Sharing

We at kitajitu share your data with third parties only when necessary to operate our platform or comply with law. These third parties include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your payment method details to process deposits and withdrawals. These processors operate under their own privacy policies.
• Identity verification providers: we may share your ID information with third-party KYC providers to verify your identity.
• Hosting and infrastructure providers: our servers may sit outside your jurisdiction. We ensure these providers maintain equivalent data protection standards.
• Legal and regulatory authorities: we may disclose your data to law enforcement, tax authorities, or other government agencies if required by law.

We do not share your data with marketing companies, data brokers, or other commercial entities. We require all third-party processors to maintain confidentiality and use your data only for the purposes we specify.

Cookies and Tracking on kitajitu

We at kitajitu use cookies and similar tracking technologies to operate our platform and improve your experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze how you use kitajitu.

We use two types of cookies:

• Essential cookies: required for kitajitu to function (login, account security, payment processing).
• Analytics cookies: help us understand how players use our platform and identify technical issues.

We do not use cookies for targeted advertising or to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use kitajitu.

Your Rights Regarding Your Data on kitajitu

You have the following rights regarding your personal data on kitajitu:

• Right to access: you can request a copy of all personal data we hold about you.
• Right to correction: you can request that we correct inaccurate or incomplete information.
• Right to deletion: you can request that we delete your personal data, subject to legal retention requirements.
• Right to data portability: you can request that we provide your data in a portable format.
• Right to withdraw consent: if we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, contact our support team in English or Indonesian. We will respond to your request within one business day.

Data Retention on kitajitu

We at kitajitu retain your personal data for as long as necessary to operate our platform and comply with applicable laws. Account information is retained for the duration of your account and for a period after account closure to comply with anti-money-laundering regulations and tax requirements.

Transaction history is retained indefinitely to provide you with account records and to comply with regulatory requirements. Identity verification documents are retained for a minimum of five years after account closure. You can request deletion of your data subject to these legal retention requirements.

Security of Your Data on kitajitu

We at kitajitu implement industry-standard security measures to protect your personal data. These measures include encryption of sensitive information, secure servers, access controls, and regular security audits.

Your account balance is segregated from our operational funds and protected against platform insolvency. Your payment information is encrypted and not stored in plain text. We do not store full credit card numbers or sensitive payment credentials.

While we maintain strong security practices, no system is completely secure. If you suspect unauthorized access to your kitajitu account, contact our support team immediately. We will investigate and take appropriate action to secure your account.

Contact Us About Privacy on kitajitu

If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available in English and Indonesian.

You can reach us through the support contact form on kitajitu, or by sending an email to our support address. We will respond to your inquiry within one business day. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can also contact us through local support channels.

Summary: Our Privacy Commitments on kitajitu

We at kitajitu collect personal data only to operate our platform, process your transactions, verify your identity, and provide customer support. We do not sell your data to third parties, and we do not share it except where required by law or to process your transactions through payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We encrypt sensitive information, maintain secure servers, and segregate your account balance. You have the right to access, correct, or delete your personal data at any time. Our support team is available in English and Indonesian to answer questions about our privacy practices.

This privacy notice may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on kitajitu. Your continued use of our platform constitutes acceptance of our privacy practices.